SMB class in session
SMB class in session

Development Programs

PMG offers an integrated series of development programs for staff at varying levels. 


As your session approaches, PMG wants to share the answers to the most frequently asked questions about the CMI.


What are the Covid-19 safety protocols?

As we return to in-person institutes, we would like to reassure you that we will be taking all necessary precautions to create a safe and healthy experience for everyone. We are constantly monitoring and adjusting based on the guidance from the U.S. Centers for Disease Control and Prevention (CDC), Virginia Department of Health (VDH), and Virginia Commonwealth University (VCU). We are working closely with each of our vendors and conference sites to ensure we follow federal, state, and local guidelines, and we are also taking steps of our own to ensure your safety. For more information and specifics, please see our PMG Covid-19 Statement_Updated 7.11.22.

What is the attendance requirement?

Daily attendance is expected. The complete CMI experience assumes that all class members will be at every session of the program. Small-group work and group dynamics are adversely affected by sporadic attendance. If you miss more than a half-day, you will not be considered as having completed the CMI. Consider your absence from the office a good opportunity to give your staff decision-making and operational authority as appropriate.

What is the policy for guests and spouses?

Social events are an integral component of the learning experience. Spouses/guests are discouraged from accompanying participants to the CMI.

What is the dress code?

Business casual is the most prominent attire during the day — something you would wear to the office on a “dress-down Friday.” The temperature in hotel rooms is sometimes difficult to control. Dressing in layers is advisable due to temperature fluctuations in the training room. Our location offers beautiful opportunities to stroll and often walking groups develop during lunch or after sessions. If you are interested, please bring comfortable walking shoes.

What is the protocol for cell phones?

Speakers and participants will appreciate your attending to business during regularly scheduled breaks. Cell phones are very disruptive. We ask that you do not bring these items into the training room. If you must, volume should be turned to an inaudible ring setting. Tell your office that you will have breaks at approximately 10:30 a.m. and 2:45 p.m. each day.

Phone numbers where messages can be left for you in an emergency:

  • VCU Performance Management Group – (804) 828-8845.

Location and schedule

Where will CMI be held?

Hotel 24 South
Staunton, Virginia 
24 S Market Street, Staunton, VA 24401
Do I need to arrive on Sunday?

Checking in on Sunday is recommended as we will begin the program promptly at 9:00 a.m. on Monday morning. Continental Breakfast will be available beginning at 7:45 a.m.

What is the daily schedule?

The morning session starts at 9:00 a.m.. Lunch is provided as a part of the training and is usually from noon to 1:00 p.m. The day generally ends around 5 p.m.

When will we finish on Friday?

The program ends by 3:00 p.m., and all participants are expected to stay until the completion of the program.

Feedback surveys and assessments

There is a very important activity that is an integral part of the CMI program. This must be completed before CMI.

You will receive directions via email for distributing the online 360° Feedback surveys. You will need to complete the survey yourself and then e-mail your raters — your supervisor as well as direct reports and/or colleagues — the directions for their participation. Surveys should be completed by the date indicated on the email or your orientation PowerPoint. We will provide you with guidance on the online 360° Feedback. The responses from your raters will be submitted directly to our database for processing and report generation. You will receive some helpful data and an interpretive report with suggestions for an action plan during the week we are together.

May I receive feedback from family and friends?

No. The 360° Feedback process is specifically evaluating your work style and, although feedback from family or friends outside of work may be of interest, we prefer you stay focused on work relationships.

If I have not been at my current job long enough for my supervisor and direct reports to give me an effective evaluation, or if my supervisor is new to the job, can I receive feedback from my previous supervisor?

Yes. If you believe that your current supervisor has not yet had enough time to fully recognize your work style you may use the supervisor from your last job.

Can I receive feedback from coworkers or direct reports from my old job?

Yes. However, we ask that you use them in addition to coworkers and direct reports from your current job. They should be categorized as “others.”

Can I find out who has completed a survey and who hasn’t?

No. All surveys are anonymous and are not identified to ensure confidentiality.

Can I review my answers after completing the survey?

No. The only way to review your answers is to click the “Previous” button after completing each page in the quantitative section. After the last open-ended question, there is no way to review your answers.

Does anyone else receive a copy of my Feedback Report?

No. The copy you receive at the feedback session during the CMI is the only copy made. If you misplace your copy, you may request that a PDF version be e-mailed to you.

Whom do I contact for questions about the 360° or other assessments?

Contact Mandy Fowler at


Other questions?

Please don’t hesitate to call us at (804) 828-8845 or email We look forward to seeing you at the CMI!