Customer and stakeholder engagement and focus groups

Focus Groups

The most successful organizations place a high value on listening to their customers and stakeholders. Bringing customers and/or stakeholders together into focused discussion groups can help you understand their current and future needs — as well as satisfaction levels with current services provided — and give you an opportunity to solicit helpful feedback on potential programs or initiatives.

We have extensive experience in designing and implementing customer engagement processes that gather specific, targeted information and can help guide future organizational activities and procedures.