“You can’t manage what you don’t measure.” Simple words that ring true upon thought. From report cards to shareholder statements, we are naturals at making decisions and assessing progress by looking at performance.
Properly conducted performance measurement is a management tool that will provide a guiding structure in alignment with your organization’s mission and strategic plan. The key to performance measurement is to measure the right things and keep it simple. Well-designed metrics will aid operational decision making on functions, resource allocation, strategies and corrective course actions.
Dynamic in nature and simple in use, performance measurement can serve as the one tool that any leader needs most.